Volunteers needed to make tuck-in calls

Do you have a heart for people? Do you especially enjoy the elderly? Are you looking for ways to reconnect in the community?

If so, we have opportunities in various locations/areas for you to provide companionship for our patients. Just an hour or two per week makes such a big difference in someone's life.

The Role of the Tuck-In Volunteer

The tuck-in volunteer role is a vital one to the hospice team. The tuck-in volunteer offers phone

support to patients who reside in a private residence or in a facility. Our goal is for each patient

who may be fragile, anxious or who has had a change in the level of care, to receive a tuck-in

call prior to the weekend. Tuck-in volunteers provide support to hospice patients and staff by

conducting phone calls to patients/families to assure they have the necessary supplies,

medications, and/or support.

Essential Functions Include:

• Review request and assignment with referring case manager, patient care manager (PCM)

and/or volunteer coordinator

• Make telephone contact or visit patient location: home, inpatient facility, nursing home,

group home, and assisted living.

• Provide emotional support to patient/family as appropriate
• Provide RN Case Manager, PCM and/or volunteer coordinator of identified patient needs
• Understand limitations of the role of the volunteer in this capacity and refer to

appropriate team members as necessary

• Initiate communication to appropriate staff when concerns arise
• Document interventions provided

Service Areas: Alleghany, Rock Bridge, Nelson, Amherst, Appomattox, Bedford, Botetourt, Craig, Campbell, Montgomery, Pulaski, Floyd, Franklin, Henry, Pittsylvania

Contact Information: Contact our Volunteer Coordinator for more information at 540-676-5644 or email bianca.dickerson@promedica.org.