Critical Events Coordinator

About the Role

The Critical Events Coordinator serves as a key member of ROYO’s Safety & Compliance function, responsible for supporting the organization’s readiness, response, and coordination during critical incidents and high-risk events.

This role ensures that crisis protocols are followed, communication is clear and timely, and leadership is equipped with accurate information to make informed decisions while maintaining a calm, structured, and safety-first environment.

Critical Events Management & Planning

• Support the development and maintenance of crisis response plans (e.g., medical emergencies, safety threats, environmental events)
• Ensure crisis protocols align with ROYO policies, compliance standards, and safety frameworks
• Participate in scenario planning and tabletop exercises to strengthen organizational readiness
• Supports and serves as key partner to the Director of Building and Grounds
• Delivers crisis readiness trainings for volunteers

Incident Coordination & Response

• Serve as a coordination point during active incidents or critical events
• Support real-time documentation of incidents, actions taken, and escalation steps
• Ensure timely escalation to Safety Leads, Compliance, and Leadership as required
• Help coordinate communication across teams during active situations
• Assist in managing internal crisis communications (e.g., status updates, check-ins, alerts)
• Track incident status, response timelines, and resolution outcomes
• Support post-incident summaries and reporting for leadership and Compliance Committee review

Post-Incident Review & Continuous Improvement

• Facilities after-action reviews and identify lessons learned
• Recommend improvements to protocols, training, and systems
• Support updates to SOPs, training materials, and readiness frameworks

What You Bring

• 1 to 3 years as HR Coordinator
• Strong ability to remain calm, organized, and solution-oriented
• Excellent communication and coordination skills
• High attention to detail, especially in documentation and tracking
• Sound judgment and ability to escalate appropriately
• Discretion and professionalism when handling sensitive information
• Alignment with ROYO’s mission and values (Respect, Operational Excellence, Teamwork, etc.)

Success Measures

• Timely completion of incident reports (within 24 hours)
• Crisis protocols are clear, accessible, and consistently followed
• Clear escalation of safety concerns
• Leadership receives timely, structured updates during critical events
• Post-incident learnings are captured and translated into improved systems
• Volunteers feel informed, prepared, and supported during emergencies

Restoring.Our.Youth.Organization Inc. is an equal opportunity employer. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.