EXECUTIVE SUPPORT COORDINATOR

ABOUT US

• Missing Pieces Support Group is a nonprofit organization organized by a group of women who have experienced pregnancy losses ranging from first-term miscarriages to stillborns that is dedicated to uplifting underserved communities through advocacy, education, and resource connection. We know the emotional and physical toll that this type of loss carries, and we are committed to helping others in this situation.

Our mission is to bring awareness to pregnancy loss and offer support to grieving families by:

• Providing informational resources
• Forming a mindful community that bridges the gap between similar support services
• Providing a platform that gives families the opportunity to share their stories online.

We are seeking a passionate and strategic team player to join our team in a volunteer capacity. This is an unpaid/volunteer opportunity for anyone interested in donating their time to our non-profit.

Learn more: https://missingpiecessupportgroup.org

PRIMARY PURPOSE

The Executive Support Coordinator plays a critical role in supporting leadership, board members, and volunteers by ensuring smooth communication, scheduling, and administrative alignment. Additionally, this role serves as a primary point of contact for external inquiries, managing inbound phone calls and general support channels to help connect families, partners, and volunteers with MPSG resources. This role is ideal for someone highly organized, empathetic, and detail-oriented who thrives in a collaborative, mission-driven nonprofit environment.

QUALIFICATIONS

• Strong organizational and administrative skills
• Excellent written, verbal, and phone communication abilities with an empathetic, professional tone
• Proficiency with Google Workspace (Docs, Sheets, Calendar, Drive) and Zoom
• Ability to handle sensitive conversations with empathy, maintain confidentiality, and uphold professionalism
• Experience supporting leadership, executives, or board members preferred
• Strong attention to detail, active listening, and follow-through

KEY RESPONSIBILITIES / DUTIES

Executive & Administrative Support

• Schedule and coordinate leadership, board, and team meetings; create and distribute agendas, document meeting notes, and follow up on action items
• Draft correspondence and support executive communications
• Monitor and triage the info@ inbox, delegating or responding as appropriate
• Act as a liaison across departments to ensure timely communication
• Book travel and logistical needs for leadership or volunteers as necessary
• Provide general administrative support for board members and volunteers (e.g., filing items in Google Drive, task reminders, light admin support)
• Support weekly check-ins or touchpoints with volunteers to ensure accountability and connection

Phone & Inbound Support

• Answer inbound phone calls related to general organizational inquiries, programs, events, and volunteer opportunities
• Provide callers with clear information and assist with basic resource navigation and next steps
• Document call details and maintain accurate logs for team follow-up
• Route callers to appropriate team members or escalate sensitive/urgent concerns following established protocols
• Communicate with support group participants as needed

TIME COMMITMENT

• Volunteer role with flexible hours (estimated 4–6 hours per week)
• Remote, with occasional virtual meetings as needed
• Ideal for individuals seeking experience in nonprofit development, fundraising operations, or admin support

BENEFITS OF VOLUNTEERING

• Gain valuable nonprofit experience
• Expand your professional network
• Receive a letter of recommendation
• Be part of a mission-driven, inclusive team