Triceratops Tech Support

Volunteer Role: Tech Support

About Us:

Triceratops Technology Resources is a nonprofit that helps community groups and grassroots organizations use technology to grow and serve better. We provide training, support, and open-source tools that make tech more accessible and impactful.

The Role:

We’re looking for volunteer Tech Support Assistants to provide in-person technology help and troubleshooting for staff and community members at local nonprofits. This role is ideal for someone who enjoys problem-solving, learning on the fly, and helping others feel more confident using technology.

Responsibilities:

• Provide basic technical support for computers, mobile devices, and internet-related issues.
• Assist nonprofit staff and community members with software setup, account access, and general troubleshooting.
• Offer patient, one-on-one guidance to users of all skill levels.
• Communicate common issues or tech needs to the Triceratops Technology Resources team.
• Maintain a friendly, professional, and helpful presence on-site.

What We’re Looking For:

• Basic competency with computers, mobile devices, and common applications.
• Patience and strong interpersonal skills.
• Willingness to assist users with varying levels of technical comfort.
• Dependable and professional demeanor.
• Prior customer service or IT experience is a plus, but not required.

Why Volunteer?

Gain hands-on experience in IT support while making a tangible difference for local nonprofits. You’ll strengthen your troubleshooting and communication skills, build your resume, and can receive a letter of recommendation upon successful completion of your volunteer term.