Community Connect Outreach Associate

Description:

Coticipate is seeking enthusiastic volunteers to come on board as Community Connect Outreach Associates! Candidates must be dedicated to our mission of assisting residents in Baltimore and across Maryland who are affected by the digital divide, those with little to no access to the internet and digital technology, with obtaining essential information, services, and resources. In Baltimore alone, thousands of individuals and families face limitations or barriers in accessing the internet and digital technology. As a result, they are deprived of information on how and where to find services and resources that would help remedy hardships they face such as food insecurity, homelessness, joblessness, and mental health crisis. As a Community Connect Outreach Associate, your role is crucial. You will be connecting individuals and families to information, services, and resources that they need to improve their circumstances, outcomes, and quality of life.

Responsibilities:

• Connect with residents through social media, telephone outreach, and/or community interaction to identify those who face limitations or barriers in accessing the internet and digital technology.
• Raise awareness about Coticipate's mission and how the organization is actively addressing the digital divide in Baltimore City.
• Conduct short interviews to gather the experiences of those facing limitations or lack of access to internet and digital resources.
• Determine the services, assistance, and/or resources residents need and if applicable, provide appropriate information and contacts.
• Share organizational content, impactful stories, and calls to action.
• Promote Coticipate’s help number to the public.
• Be a positive representation of Coticipate.

Minimum Qualifications:

• Experience with outreach, community service, and/or volunteer work.
• Customer service and/or public contact experiences.
• Communication and interpersonal skills.
• Conflict resolution and problem-solving skills.
• Knowledge and familiarity with Baltimore City neighborhoods and communities.

Other Qualifications:

• Comfortable communicating, conversating, and interacting with residents.
• Considerate of those who are dealing with crisis or trauma.
• Sensitive to the needs of those facing various hardships.
• Ability to navigate stressful environments and situations.
• Awareness of adversities faced by underserved and disadvantaged communities.

Minimum Education Requirements:

• Some college or coursework.

Optional:

• Proficiency in a second language.
• Valid Maryland driver’s license.

Benefits of volunteering with Coticipate:

• Help make a difference in the lives of Baltimore residents affected by the digital divide.
• Receive a letter of reference for participation in volunteer service.
• Participate in volunteer appreciation and recognition activities.