Director of Experience (Volunteer)

Role:Director of Experience (Volunteer)

Organization: Mentor A Promise (MAP)

Division: PromisePeople

Location: Fully Remote — United States

Type: Volunteer Role

Commitment: Approximately 5–10 hours per week

Minimum Commitment: 6 months

Reports to: CHRO

About Mentor A Promise

Mentor A Promise (MAP) is a youth-centered nonprofit dedicated to supporting students ages 5–18 experiencing housing instability in New York City. Through mentorship, social-emotional learning, academic enrichment, and creative expression, we create safe, consistent, and empowering spaces for young people to grow, thrive, and succeed. We believe every child deserves a promise kept — and we work every day to make that promise real.

The Director of Experience is responsible for evaluating, enhancing, and continuously improving the overall volunteer experience at Mentor A Promise. This individual will assess the current volunteer journey, identify opportunities to make participation more meaningful, engaging, and rewarding, and lead the implementation of improvements that strengthen volunteer satisfaction, connection, and retention.

Hours: Volunteer role; approximately 5–10 hours per week, with flexibility based on organizational needs and recruiting activity.

Core Responsibilities

• Evaluate the current volunteer experience, identifying strengths, gaps, and opportunities for improvement.
• Develop and implement meaningful changes that make volunteering more engaging, rewarding, and impactful.
• Identify ways to strengthen volunteer connection, engagement, recognition, and sense of belonging.
• Gather ongoing feedback from volunteers and leadership to understand needs and opportunities.
• Establish and lead an ongoing process for evaluating and improving the volunteer experience.
• Partner with MAP leadership to ensure the volunteer experience reflects the organization's mission, values, and culture.

Qualifications:

• Experience in volunteer engagement, employee experience, people operations, community building, organizational development, or a related field.
• Strong understanding of what creates a positive, engaging, and meaningful experience for individuals within an organization.
• Excellent listening, communication, and relationship-building skills.
• Ability to assess existing processes and experiences, identify opportunities for improvement, and develop practical solutions.
• Strong project management and organizational skills, with the ability to take ideas from concept through implementation.

Volunteer Eligibility and Sponsorship

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals residing in the United States due to legal, safeguarding, data-privacy, and programmatic requirements.

Mentor A Promise does not provide visa or immigration sponsorship for volunteer positions.

We appreciate your interest in our mission and your understanding of these requirements.