"AL!VE Volunteer Experience Manager" Volunteer Position Description

Position Title: Volunteer Experience and Recognition Manager

The Experience Manager is responsible for celebrating our volunteers. This role oversees all aspects of volunteer recognition, ensuring volunteers feel welcomed, supported, and valued for their contributions. The position plays a key role in fostering a positive, inclusive culture of appreciation and retention within the organization.

Term: Ongoing

Benefits:

• Help advance belonging, diversity, equity, accessibility, and inclusion throughout the volunteer service sector.
• Support AL!VE’s internal and external equity goals and initiatives.
• Expand your professional network, especially among colleagues dedicated to equity work.
• Gain valuable professional development experience.

Time Commitment:

• 4-6 Hours Per Month
• This is a working committee and all members contribute their time and efforts.
• The committee meets monthly via conference call or web-based technology.
• Committee members will be expected to attend at least half of the committee meetings each calendar year.
• Committee members will be expected to attend at least one committee meeting per quarter.
• Committee meetings, special projects, and committee work of up to 3 hours a month.

Qualifications:

• Available for active participation
• Interest in supporting at least one project of the committee
• Committee members must have a working understanding of AL!VE and its members, as well as professional experience in nonprofits, government agencies, and/or corporate social responsibility, and ideally in professional experience in volunteer engagement.
• Committees may invite consultants, trainers, lecturers, or advisors from outside the nonprofit sector to participate as needed.
• Committee members must also be AL!VE members in order to cast a vote in committee decisions.

Key Responsibilities

Volunteer Recognition and Retention

• Lead the planning and execution of volunteer recognition strategies, events, and initiatives (e.g., appreciation week, awards, milestones).
• Oversee implementation of year-round recognition practices that highlight volunteer impact and align with organizational culture.
• Manage volunteer newsletters, spotlights, and thank-you messages.
• Track volunteer service milestones and oversee systems for recognition (certificates, awards, gifts, etc.).
• Partner with leadership and staff to promote a culture of gratitude and inclusivity across the organization.

Data and Reporting

• Collect and analyze volunteer engagement data to inform recognition efforts and onboarding improvements.
• Prepare reports and stories that demonstrate volunteer impact for internal and external stakeholders.
• Ensure compliance with organizational policies and risk management standards related to volunteers.

Key Competencies

• Relationship building and customer service orientation
• Cultural competency and inclusion mindset
• Strategic and creative thinking
• Event planning and coordination
• Data management and reporting
• Emotional intelligence and empathy

Reports To:

HR & Policy Chair / Executive Director