Public Engagement & Community Trust Team Lead (Volunteer)

Public Engagement & Community Trust Team Lead (Volunteer)

PromisePublic | Community Voice, Advocacy Integrity & Civic Infrastructure

Organization: Mentor A Promise (MAP)

Location: Hybrid / Community-Based (NYC preferred)

Type: Volunteer Leadership Role

Time Commitment: 5–10 hours per week

Minimum Commitment: 6 months

Reports To: Chief Public Affairs and Policy

Works Closely With: Policy & Advocacy Team, Communications & Media, Safeguarding & Compliance Lead, Executive Leadership

About Mentor A Promise

Mentor A Promise (MAP) empowers youth experiencing housing instability through mentorship, education, and community — fostering resilience and opening pathways to stability, opportunity, and hope.

MAP integrates policy, advocacy, and community voice to drive systems change while protecting youth dignity and public trust.

Public engagement at MAP is not performative.

It is structured, measurable, and ethically governed.

Role Overview

We are seeking a Public Engagement & Community Trust Team Lead to design, build, and oversee MAP’s community engagement infrastructure.

This leadership role sits at the intersection of:

• Youth voice
• Public credibility
• Ethical storytelling
• Advocacy compliance
• Systems change

The Team Lead will ensure that all public-facing engagement — listening sessions, storytelling, events, partnerships, and media collaboration — is trauma-informed, accessible, nonpartisan, and compliant with nonprofit regulatory standards.

This role requires strategic thinking, facilitation expertise, and governance literacy.

Key Responsibilities

Strategic Leadership & Planning

• Develop a 12-month Public Engagement & Community Trust strategic plan with measurable goals
• Establish quarterly engagement targets (listening sessions, events, advisory meetings, media touchpoints)
• Define KPIs related to trust, participation, consent compliance, and feedback integration
• Develop crisis communication protocols in coordination with executive leadership
• Ensure alignment with MAP’s nonpartisan advocacy framework

Community Listening & Relationship Building

• Design and facilitate structured listening sessions with youth and families
• Establish community advisory structures (e.g., youth advisory councils, family roundtables)
• Build and maintain partnerships with schools, shelters, housing providers, and community-based organizations
• Ensure accessibility accommodations (interpretation, disability access, trauma-informed supports) are embedded in all engagement activities
• Maintain trust-centered follow-up systems with participants

Ethical Storytelling & Consent Infrastructure

• Develop and oversee standardized consent and media release protocols
• Create guidelines for youth and family storytelling preparation
• Implement internal review processes for public-facing narratives
• Monitor adherence to privacy, safeguarding, and dignity standards
• Ensure compliance with data-privacy and youth protection requirements

Public Narrative & Cross-Team Alignment

• Collaborate with Policy & Advocacy teams to translate community insights into policy priorities
• Ensure engagement messaging remains nonpartisan and compliant with 501(c)(3) and 501(h) regulations
• Coordinate with Communications and Media teams to elevate responsible narratives
• Prevent narrative misrepresentation or tokenization of youth voices

Team Leadership & Operations

• Supervise and coach engagement staff and volunteers
• Develop training modules on trauma-informed facilitation and nonprofit compliance
• Oversee engagement-related budgets and vendor coordination
• Produce quarterly impact and trust reports for executive leadership and board review
• Maintain timely, professional responsiveness via email and chat in Google Workspace

Qualifications

• 5–8+ years of leadership in community engagement, nonprofit advocacy, public affairs, or youth-serving systems
• Demonstrated experience building engagement infrastructure — not solely implementing events
• Experience working with youth experiencing housing instability or marginalized communities
• Knowledge of nonprofit advocacy compliance (501(c)(3); 501(h) preferred)
• Strong facilitation, strategic planning, and partnership-building skills
• High discretion and ethical judgment

Success Indicators (Year 1)

• Established formal Public Engagement & Community Trust strategic plan with documented metrics
• Institutionalized consent and storytelling governance protocols
• Increased community participation across listening sessions and events
• Clear integration of youth and family feedback into policy priorities
• Documented quarterly reporting to executive leadership and board
• No compliance, safeguarding, or ethical violations

Commitment

• 5–10 hours per week
• Minimum 6-month commitment
• Hybrid / NYC community engagement preferred
• Compliance with MAP volunteer agreement, confidentiality agreement, safeguarding protocols, and advocacy standards required

What You’ll Build

• A structured and measurable engagement framework
• Trust-centered governance systems
• Ethical storytelling infrastructure
• Community-informed policy integration
• Institutional credibility rooted in disciplined public engagement

Community voice must be protected — not extracted.

Help build an engagement system where dignity, trust, and systems change move together with integrity.

Thank you for your interest in volunteering with our organization. At this time, volunteer leadership opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and nonprofit regulatory requirements. We appreciate your interest in our mission and your understanding of these constraints.