MEND - ECM Support Assistant

Volunteer Impact: The ECM Support Assistant plays an important role in creating a welcoming and professional environment for all staff/volunteers/guests that interact with ECM program. Increase direct program referrals by promoting services available to eligible participants.

Description of Duties & Responsibilities: The ECM Support Assistant is responsible for assisting the ECM team with administrative and outreach activities, tasks including data entry; conducting participant surveys, data collection, making phone calls and appointment scheduling; and updates to participant information, encounters, and linkages in the agency database. The ECM support assistant will also participant in onsite outreach activities including tabling events and surveys collection. Additional duties include organizing food kits for members and completing other clerical tasks as requested by the ECM supervisor.

Skills/Experience/Resources/Certifications Needed: Excellent communication and organizational skills; strong written and interpersonal skills. Exceptional customer service. Some knowledge of Excel, Word, Google Docs, and Microsoft Office. Ability to type a minimum of 35 words per minute. Time Management/ability to multitask. Experience working with individuals with diverse ethnic and socio-economic backgrounds. Demonstrated ability to work effectively as a member of a team. Bilingual English/Spanish fluency. Professional, dependable, and punctual. Ability to move up to 15lbs.

Dress Code: Business casual attire- collared shirts, polo shirts, knit sweater, khakis, dress pants, chinos and knee-length skirts or dresses. Jeans should be clean and in good condition, free of any tears, fading or fraying. Close-toed shoes, loafers, flats, and moderate heels/sandals. Shoes should provide safe, secure footing, and offer protection against hazards and be neat and clean. Maintain good personal hygiene and grooming standards.

Time Commitment: Minimum 4 hours per week -Flexible Shifts Available between 8:30-4:30PM.

The above volunteer description serves to provide a summary of duties and responsibilities as a Volunteer at MEND. Volunteers do not receive compensation for services provided and should have no assurance or reason to expect pay or employment from the volunteer activity. Volunteers are not eligible for any benefits, including unemployment or workers' compensation.