HR Outreach and Alumni Engagement Associate Volunteer

Job Title: HR Outreach and Alumni Engagement Associate

Location: Remote

Department: Human Resources and Administration

Reports To: HR Director

Type: Internship (Part-Time) (Unpaid)

Duration: 4 Months

Key Responsibilities:

• Review historical HR records and identify former interns who worked with Resilience, Inc. from 2021 onward.
• Verify contact information and maintain an organized database of former interns eligible for outreach.
• Draft a separate, personalized email for each former intern based on available records and approved communication templates.
• Send individual emails through the organization's authorized email account, following approved outreach procedures.
• Ensure emails are professional, relevant, accurate, and personalized rather than generic bulk communications.
• Monitor email delivery status, identify bounced or undelivered messages, and report potential email delivery issues to the HR Director.
• Follow appropriate email practices to minimize the likelihood of legitimate messages being marked as spam, without bypassing email security controls.
• Track outreach activities, including emails drafted, sent, delivered, responses received, and follow-ups completed.
• Respond to routine inquiries as authorized and escalate requests for official documents or sensitive matters to the HR team.
• Maintain accurate and confidential outreach records and respect recipients' communication preferences.
• Prepare regular progress reports on outreach activities and recommend improvements to the process.

Requirements:

• Demonstrated passion for Resilience's mission and commitment to supporting the communities we serve.
• Strong written communication, email drafting, and proofreading skills.
• Excellent organizational skills and attention to detail.
• Ability to personalize communications using accurate information and maintain professional correspondence.
• Basic proficiency in Google Workspace, Microsoft Office, and spreadsheet management.
• Willingness to learn, take initiative, and contribute proactively to team goals.
• Ability to dedicate 5–10 hours per week consistently.
• Ability to handle historical HR records and personal information responsibly.
• Adherence to all organizational policies, procedures, and confidentiality standards.

Benefits

• Earn a certificate of completion.
• Gain valuable experience in HR operations and alumni engagement.
• Work with mentors and HR leadership.
• Develop professional email communication and outreach skills.
• Gain experience in HR data management and reporting.
• Explore leadership opportunities.
• Build professional networking opportunities.