Public Engagement & Community Trust Coordinator (Volunteer)

Public Engagement & Community Trust Coordinator (Volunteer)

PromisePublic | Community Engagement, Youth Voice & Ethical Outreach

Organization: Mentor A Promise (MAP)

Location: Remote / Community-Based (NYC area preferred)

Type: Volunteer

Time Commitment: 5–10 hours per week

Minimum Commitment: 6 months

Reports To: Public Engagement and Community Trust Team Lead

Works Closely With: Communications Team, Policy & Research Team, Safeguarding & Compliance Lead, Program Leadership

About Mentor A Promise

Mentor A Promise (MAP) empowers youth experiencing housing instability through mentorship, education, and community — fostering resilience and opening pathways to stability, opportunity, and hope.

MAP centers youth voice, public trust, and ethical systems change in all public-facing work. Every engagement must reflect dignity, accessibility, and disciplined compliance.

Community trust is not assumed.

It is built — interaction by interaction.

Role Overview

We are seeking a Public Engagement & Community Trust Coordinator to support implementation of MAP’s engagement strategy across listening sessions, community meetings, storytelling initiatives, and stakeholder outreach.

This role is operationally focused and highly collaborative. The Coordinator will ensure that every community interaction reflects MAP’s safeguarding standards, accessibility commitments, and nonprofit compliance requirements.

The position requires organizational discipline, emotional intelligence, and strong documentation practices.

Key Responsibilities

Event & Listening Session Coordination

• Plan and coordinate logistics for listening sessions, town halls, and community meetings
• Secure venues, accessibility accommodations, and interpretation services
• Prepare facilitation materials, participant briefings, and sign-in documentation
• Oversee day-of-event logistics and follow-up communications
• Ensure events reflect trauma-informed and dignity-centered engagement standards

Storytelling & Consent Administration

• Manage consent forms and maintain secure documentation systems
• Conduct pre-story interviews to ensure informed participation
• Coordinate with Communications to review materials prior to publication
• Track consent expiration dates and ensure timely renewals
• Ensure compliance with safeguarding, media release, and data-privacy standards

Outreach & Partnership Support

• Conduct outreach to community partners and stakeholders
• Maintain organized contact lists and engagement databases
• Schedule and support partnership meetings
• Follow up with participants to gather structured post-event feedback
• Support long-term relationship-building initiatives

Data, Reporting & Compliance

• Track engagement metrics (attendance, participation themes, demographic trends)
• Draft summary reports from listening sessions and community events
• Identify and escalate potential ethical or compliance concerns
• Maintain documentation aligned with nonprofit advocacy regulations
• Support preparation of grant-ready engagement reporting when applicable

Qualifications

• 2–4 years experience in nonprofit outreach, communications, event coordination, or youth programming
• Demonstrated experience supporting community-facing initiatives
• Strong administrative organization and documentation skills
• Ability to handle sensitive information with discretion
• Familiarity with trauma-informed engagement practices preferred
• Commitment to equity, accessibility, and youth dignity

Success Indicators (Year 1)

• Seamless coordination of engagement activities
• Accurate and secure consent documentation management
• Timely and structured reporting of engagement outcomes
• Positive feedback from youth, families, and community partners
• Strong cross-team collaboration within MAP

Commitment

• 5–10 hours per week
• Minimum 6-month commitment
• Remote with NYC-based community engagement preferred
• Compliance with MAP volunteer agreement, confidentiality agreement, and safeguarding protocols required

What You’ll Help Build

• A structured and ethical community engagement framework
• Trust-centered public listening systems
• Secure and compliant storytelling processes
• Transparent engagement reporting infrastructure

Trust is built through consistency.

Consistency requires structure.

Help ensure that every public interaction reflects MAP’s commitment to dignity, accountability, and youth-centered engagement.

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and nonprofit regulatory requirements. We appreciate your interest in our mission and your understanding of these constraints.