Direct Care Volunteer

Make a difference when life matters most.

We support our volunteers and appreciate the important role they play in hospice care. We prepare volunteers with specific training including:

• The hospice care team and the volunteer role
• The hospice philosophy and end-of-life care
• Grief and bereavement education
• Emotional and spiritual support in hospice care
• Communication and stress management
• Patient privacy and other regulations

Volunteering takes no advanced medical training or great commitment. All hospice volunteers are given assignments that best suit their time, skills, and interests to the remaining months, weeks, and days.

DESCRIPTION

The Direct Care Volunteer serves as an additional support to patients and families dealing with a terminal

illness and end-of-life issues. Support is provided in a variety of ways, including the provision of

companionship and socialization to patients or offering respite to stressed caregivers. Direct Care Volunteers may also make tuck in calls to patients and families.

RESPONSBILITIES

1. Provide support to patients and families by performing essential duties such as reading to patients, playing games, writing letters on behalf of patients, assisting with plant or pet care, meal preparation, companionship or support with light household chores as needed
2. Provide support to patients and families through tuck-in call processes, completes necessary forms and communicates needs/concerns to Volunteer Coordinator (VC)/ Manager of Volunteer Services (MVS) and/or IDG team.
3. May attend funeral or visit the family/ caregivers after the death of the patient
4. Participate in Volunteer support or peer groups and/ or training with other Volunteers
5. Provide availability on a regular basis and/ or keeping with the assigned patient, family and caregiver needs as outlined and defined in the Volunteer Care Plan
6. Maintain regular communication with the Volunteer Coordinator/ Manager of Volunteer Services about the needs of the patient, family and caregiver. Report any concerns, problems, or sudden changes in patient, family and caregiver status to the Volunteer Coordinator/ Manager of Volunteer Services immediately
7. Perform duties within the established Volunteer Care Plan and function within authorized activities according to the individual’s ability, knowledge, and training. Does not assume tasks or decisions which are outside the scope of the Volunteer or are within the domain of other persons, e.g. family, caregiver, hospice personnel or facility staff
8. Document and record hours of service and return Volunteer Visit Documentation Form to the Volunteer Coordinator/ Manager of Volunteer Services within a timely manner, i.e. 24-48 hours
9. Notify Volunteer Coordinator/ Manager of Volunteer Services if there is a change in situation that could affect patient care, a change in status, leave of absence or need for substitute volunteer.
10. Maintain patient, family and caregiver confidentiality and abide by federal regulations related to privacy practices, e.g. HIPAA
11. Assure for compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures
12. Meet or exceed delivery of Company Service Standards and operate under the company’s Code of Conduct
13. Be evaluated annually based on competency and performance
14. Participate in continuing education and training, including mandatory annual in-services (HIPAA, Tuberculosis, Emergency Preparedness, etc.)

QUALIFICATIONS

The Direct Care Volunteer must possess the ability to actively listen and communicate compassionately with

patients, families, and caregivers at the end-of-life. He/she has the ability to work as a team with family

members and hospice staff. He/she must have the ability to respect patient/family belief systems, emotional

maturity and sensitivity. Must be dependable and have access to reliable transportation. He/ she must have an understanding of Hospice philosophy and goals, and be willing to participate in peer support/ continuing

education meetings on a regular basis. Additionally, he/ she must:

1. Be at least 18 years of age
2. Provide the following paperwork:

a. Completed Volunteer Application

b. 2 References

c. Signed Code of Conduct Attestation Statement

d. Signed Permission for Background Check

e. Signed Permission for Drug Screen

f. Completed New Hire Communicable Disease/Tuberculosis/Health Screening Questionnaire

form and additional state requirements, as required

g. *Tuberculin Test Administration Form (unless exempt from TB testing)

h. *Completed Hepatitis B Form