Disaster Relief Shelter service associate

The American Red Cross provides relief and assistance to people all over the United States who have been affected by disaster. We are anticipating one of the most active wildfire and hurricane seasons in years, and with the challenges posed by the COVID environment we are operating in, we will need thousands of trained volunteers to help support emergency shelters by staffing different areas including reception, registration, feeding, dormitory, information collection, and other vital tasks. We have both associate and supervisory level opportunities available. We would love for you to join our team!

All travel expenses to disaster-affected areas within the United States are covered by the American Red Cross.

Key Responsibilities:

• Following worker safety procedures for working in a COVID environment
• Embodying the fundamental principles of the American Red Cross in their work with clients, disaster responders and partners
• Providing excellent client service and support the daily maintenance of the shelter operation at the direction of the assigned Shelter Supervisor
• Using the Shift Tool during the disaster event to report availability and schedule shelter shifts
• Completing the required virtual self-paced training (3 hours of training total)

Required Qualifications:

• Ability to build appropriate and effective relationships with co-workers and shelter residents.
• Ability to support and correct performance, manage conflict and ask for help early on so that workflow and service delivery does not impact shelter residents or the shelter community.
• Demonstrates clear, concise, and effective written and verbal communication.
• Lift / carry 20 lbs. multiple times/shift.
• Stand and or sit for two-hour periods and walk for two miles during a shift.
• Walk on uneven terrain.
• Work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
• Climb two or more flights of stairs.
• Speak clearly on phone and in person.
• Work for long periods on computer and/or reading small print and/or writing.
• Drive in daytime and at night
• Minimum 18 years of age
• Willing and able to volunteer in person in a COVID -19 disaster shelter before, during and/or after a disaster event
• Availability to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
• Willing to complete 3 hours of virtual self-paced training required for position
• Ability to read, write, and follow verbal and written instructions in English