Volunteer IT/Data Coordinator

The Opportunity

Women Empowered International (WEI) seeks a motivated and detail-oriented Volunteer IT/Data Coordinator to join our remote team. This is an excellent opportunity for a student or entry-level professional to gain hands-on experience managing and supporting critical cloud-based platforms and user data for a global non-profit organization. You will directly help ensure our remote teams have the technical tools they need to empower women worldwide.

Commitment Details

Organization

Women Empowered International (WEI)

Location

Fully Remote

Commitment Type

Volunteer (Unpaid; can be adapted for academic credit)

Estimated Weekly Hours

8–12 hours per week

Duration

Minimum 6-month commitment requested

Reports to

Executive Director or Volunteer Operations Manager

Position Summary

The Volunteer IT/Data Coordinator will provide essential technical assistance, manage user accounts, and maintain data integrity across the organization's primary software platforms. This role is focused on the practical application of IT support and software administration, ensuring smooth operations for our staff and volunteers.

Key Responsibilities

Software and User Support

• User Management: Create, configure, and manage user accounts and access permissions across all core platforms, including Google Workspace (Gmail, Drive, Calendar) and Microsoft products (e.g., Office applications).
• Tier 1 Troubleshooting: Serve as the initial point of contact for remote volunteers experiencing basic software or application issues, providing troubleshooting and guidance.
• Technical Documentation: Create and update easy-to-follow technical guides and tutorials for common software procedures (e.g., setting up two-factor authentication, using shared drives).

Data and System Management

• Database Integrity: Assist with data clean-up and entry projects within our organizational databases and Customer Relationship Management (CRM) system to ensure accuracy.
• System Administration: Manage shared drives, group emails, and basic security settings within the Google Workspace environment.
• Asset Tracking: Help track and manage licenses and subscriptions for various cloud-based software tools.

Security and Compliance

• Protocol Adherence: Assist in ensuring all user setups and data handling practices adhere to basic security and privacy protocols.

Qualifications

Preferred Qualifications

Technical Interest: Currently pursuing or recently completed a degree/certificate in Information Technology, Computer Science, or a related technical field.

Familiarity with non-profit Customer Relationship Management (CRM) systems (e.g., Salesforce, Little Green Light).

Platform Proficiency: Demonstrated experience working with and troubleshooting Microsoft Windows and Microsoft Office products.

Basic experience with IT governance or user security best practices.

Software Management: Practical experience setting up and managing user accounts within Google Workspace.

Experience creating simple technical documentation for non-technical users.

Skills: Exceptional attention to detail, strong problem-solving skills, and clear communication.

Values: A commitment to the mission of gender equity and global development.

Benefits

• Gain valuable, hands-on experience in cloud software administration and IT support for a global organization.
• Directly contribute to the efficient operation of a mission-driven non-profit.
• Flexible, remote schedule ideal for academic commitments.
• Letter of recommendation and mentorship opportunity.