Director of Technology (IT Operations) – Volunteer Leadership Role

Director of Technology (IT Operations)

The Donovan’s Venom

Remote | Technology Leadership | Volunteer

We’re Building — And Systems Must Scale With Us

The Donovan’s Venom is growing.

More people.

More programs.

More complexity.

And none of it works without strong, reliable technology.

We are seeking a Director of Technology (IT Operations) to ensure our systems, tools, and infrastructure are stable, scalable, and built to support growth.

Because when technology works — everything moves.

And when it doesn’t — nothing does.

The Role

The Director of Technology (IT Operations) leads the execution of all internal technology operations — ensuring systems are reliable, secure, and built to scale with the organization.

This role translates technology vision into real, functioning systems that support every team.

What You’ll Own

IT Operations Strategy & Execution

• • Build and execute IT operations strategy
  • Establish standards, processes, and best practices
  • Align systems with organizational growth

Infrastructure & Systems Management

• • Oversee core systems (Google Workspace, internal platforms)
  • Ensure systems are:
  • Stable
  • Secure
  • Scalable
  • Maintain uptime and performance

IT Service Delivery & Support

• • Oversee IT support across the organization
  • Ensure fast, effective resolution of issues
  • Improve user experience with technology

System Administration & Access Oversight

• • Oversee user accounts, permissions, and configurations
  • Ensure onboarding/offboarding access is handled correctly
  • Align access with security and compliance standards

IT Team Leadership

• • Lead IT Operations team (Admins, Support, IT Ops Manager)
  • Define workflows, expectations, and accountability
  • Support recruitment and development of team members

Process & Workflow Optimization

• • Build and improve IT processes:
  • Ticketing systems
  • Incident response
  • Maintenance workflows
  • Drive efficiency and scalability

Cross-Functional Support

• • Partner with HR, Operations, and Engineering teams
  • Ensure technology supports all departments
  • Bridge technical and non-technical teams

Security & Incident Management

• • Partner with Information Security leadership
  • Ensure systems meet security standards
  • Manage incidents, outages, and risks

Who This Is For

This role is for someone who:

• • Thinks in systems, infrastructure, and scale
  • Can move between strategy and execution
  • Understands that technology is a business enabler
  • Can lead teams and build processes from the ground up
  • Takes ownership of making things work — consistently

Qualifications

Required

• • 5+ years in IT operations, system administration, or infrastructure
  • Experience managing systems and supporting users
  • Strong understanding of:
  • IT infrastructure
  • System administration
  • IT support operations

Preferred

• • Experience leading IT teams
  • Google Workspace administration experience
  • Familiarity with ITSM frameworks
  • Experience in remote or mission-driven environments

Commitment

• • 12–20 hours per week
  • Flexible schedule
  • Fully remote

What You’ll Gain

• • Leadership experience in a growing organization
  • Opportunity to build and scale real systems
  • Cross-functional exposure across the entire organization
  • Direct impact on operational success

Application Requirements (Read Carefully)

We are actively building — and scaling.

To ensure alignment:

• • You must be able to start within 30 days
  • You must complete the full application
  • You must be ready to lead and execute

Important Disclaimer

This is a volunteer leadership role.

We are onboarding individuals who are ready to contribute immediately.

Please only apply if you are prepared to begin within the next 30 days.