Nonprofit
New
Published 22 hours ago
Answer the Call for Help!
Hybrid, Volunteer must be in Kentucky, US
Details
Available Times:
Weekdays (daytime)
Time Commitment:
A few hours per month
Commitment Details:
2 hr shift monthly minimum; weekly commitment preferred - shifts are Monday-Friday 10am-12pm and 12pm-2pm
Recurrence:
Recurring
Volunteers Needed:
20
Cause Areas:
Community Development, Mental Health
Benefits:
Training Provided
Good For:
Age 55+
Participation Requirements:
Background Check, Attend Orientation
Age Requirement:
18+
Other Requirements:
Ability to sit and use standard office equipment; Volunteer Agreement (liability/media waiver)
Wheelchair Accessible
Description
The position of Call Center Volunteer has been created to support our ministerial work and mission. Our Call Center answers calls placed to our Assistance Helpline, the first point of contact of a neighbor in need (client) with our organization. Volunteers in this vital role are the connection between the needs of our community and the help that our Conferences and Vincentians provide through our programs.
Key Responsibilities:
- Answer inbound calls from the Assistance Helpline
- Listen to the client and ask appropriate questions to determine what their needs are
- Document the request, per standard operating procedure, in Salesforce (case management system)
St. Vincent de Paul NKY uses Better Impact/MyImpactPage.com for scheduling of volunteers and tracking of volunteer hours. Please visit www.svdpnky.org/volunteer for more information and to sign up!
Location
Hybrid
Volunteer must be in Kentucky, US
Associated Location
2655 Crescent Springs Road, Covington, Kentucky, US
