"AL!VE Volunteer Experience Manager" Volunteer Position Description

The Volunteer Experience Manager is responsible for creating an exceptional volunteer experience from the moment of first contact through their ongoing engagement. This role oversees all aspects of volunteer onboarding, orientation and training. The position plays a key role in fostering a positive, inclusive culture of appreciation and retention within the organization.

Term: Ongoing

Benefits:

• Help advance belonging, diversity, equity, accessibility, and inclusion throughout the volunteer service sector.
• Support AL!VE’s internal and external equity goals and initiatives.
• Expand your professional network, especially among colleagues dedicated to equity work.
• Gain valuable professional development experience.

Time Commitment:

• 4-6 Hours Per Month
• This is a working committee and all members contribute their time and efforts.
• The committee meets monthly via conference call or web-based technology.
• Committee members will be expected to attend at least half of the committee meetings each calendar year.
• Committee members will be expected to attend at least one committee meeting per quarter.
• Committee meetings, special projects, and committee work of up to 3 hours a month.

Qualifications:

• Available for active participation
• Interest in supporting at least one project of the committee
• Committee members must have a working understanding of AL!VE and its members, as well as professional experience in nonprofits, government agencies, and/or corporate social responsibility, and ideally in professional experience in volunteer engagement.
• Committees may invite consultants, trainers, lecturers, or advisors from outside the nonprofit sector to participate as needed.
• Committee members must also be AL!VE members in order to cast a vote in committee decisions.

Key Responsibilities

Volunteer Onboarding

• Manage, and continuously improve the volunteer onboarding process, including applications, screening, orientation, and placement.
• Deliver engaging volunteer orientations and training materials that reflect organizational values, policies, and culture.
• Collaborate with department leads to identify volunteer roles, clarify expectations, and ensure smooth onboarding experiences.
• Maintain up-to-date volunteer documentation and data in the volunteer management system.
• Create feedback loops to assess and enhance the onboarding process and volunteer satisfaction.

Data and Reporting

• Collect and analyze volunteer engagement data to inform recognition efforts and onboarding improvements.
• Prepare reports and stories that demonstrate volunteer impact for internal and external stakeholders.
• Ensure compliance with organizational policies and risk management standards related to volunteers.

Key Competencies

• Relationship building and customer service orientation
• Cultural competency and inclusion mindset
• Strategic and creative thinking
• Event planning and coordination
• Data management and reporting
• Emotional intelligence and empathy

Reports To:

HR & Policy Chair / Executive Director