Nonprofit
Published 1 month ago
Ride PVI Phone Agent
Hybrid, Volunteer must be in California, US
Details
Available Times:
Weekdays daytime, Weekends daytime
Time Commitment:
Flexible
Commitment Details:
Minimum of 1-2 five-hour shifts a month for 3 months
Recurrence:
Recurring
Cause Areas:
Seniors & Retirement, Transportation
Benefits:
Training Provided
Good For:
Age 55+
Participation Requirements:
Attend Orientation
Age Requirement:
17+
Other Requirements:
Must speak english
Description
Help Older Adults Stay Connected, Independent, and Safe
Peninsula Volunteers, Inc. (PVI) is looking for compassionate, dependable volunteers to serve as Ride PVI Phone Agents. In this role, you will be an important link between older adults and the transportation they need to get to medical appointments, grocery stores, pharmacies, community resources, and other essential destinations.
What You’ll Do
- Answer incoming calls to the Ride PVI transportation hotline.
- Listen to clients’ transportation needs and provide friendly, patient assistance.
- Request and monitor rides using Lyft and Uber desktop platforms.
- Apply accurate ride cost codes.
- Provide clients with basic information about the Ride PVI program.
- Help ensure each caller feels heard, respected, and supported.
What We’re Looking For
We’re looking for volunteers who are:
- Patient, compassionate, and understanding.
- Comfortable providing excellent customer service over the phone.
- Able to confidently move between a phone system and computer applications.
- Comfortable learning and using Lyft and Uber desktop platforms.
- Reliable and able to commit to scheduled shifts.
- Interested in supporting older adults and/or underserved communities.
Previous experience working with older adults is a plus, but not required. Training will be provided.
Location
Volunteer must be in California, US
Associated Location
800 Middle Ave., Menlo Park, California, US
How to Volunteer for This Opportunity
Complete the volunteer application at the URL above. Then sign up for the Ride PVI orientation on the job site link that will be sent to your email after submission of your application.
