Volunteer with the American Red Cross as a Blood Donor Ambassador (Chenango County)

As a volunteer donor ambassador, you’ll ensure every blood donor has a wonderful experience from start to finish. Greet donors with a warm smile, assist them with checking in, and express heartfelt thanks for their generous donation. You’ll be a key part of our Biomedical Services team, making a real difference every day. Each shift you take helps save lives. While this position requires that volunteers speak English, in some locations the role may place a special emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator role)

Blood Drives will be held at the following locations:

Golden Artist Colors in New Berlin (13411) the first Wednesday of the month from 11:30am-4:30pm

GE Aviation in Norwich (13815) every other month, day varies 9am-2pm (weekdays)

General volunteer needs available in Norwich, Oxford, Greene, Sherburne (all must have weekday daytime availability

Key Responsibilities

During a shift, Donor Ambassadors will:

• Welcome donors with a warm smile, explain the donation process, and help with check-in.
• Guide donors smoothly through the Check-In process.
• Provide great customer service by answering questions and making the donation experience positive.
• Share the Red Cross story and our mission.
• Educate donors about how their blood types can be optimized to help more patients.
• Ensure donors have their post-donation information and check their recovery time.
• Encourage donors to download Donor App, use RapidPass and schedule next appointments via BookNow.
• Say thank you to each donor contribution.
• Reach out to donors with friendly reminder calls and help reschedule appointments as needed to keep our community connected and engaged.
• Report any issues to the collections staff and keep donors safe.
• Sanitize and disinfect donor areas as needed.

Training

The following Red Cross trainings are required to serve in this role:

• Red Cross Volunteer Orientation
• Online Blood Drive Volunteer Training
• Ongoing training and refresher courses including Diverse Donor training

Development Opportunities

• Gain valuable training and experience while providing an invaluable service to your community
• Network and meet new people
• Develop customer service skills that last a lifetime

Qualifications

• Volunteer must be age 13-15 with additional adult supervision* or aged 16+
• Volunteer must be mature enough to maintain confidentiality and respond appropriately to adverse donor reactions
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from diverse communities and backgrounds
• Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App, Book Now and Ability to explain/teach technology to donors and fellow volunteers
• Ability to understand and explain Donor Optimization to donors
• Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture
• Willingness to comply with current public health and Red Cross policies

While this position requires that volunteers speak English, in some locations the role may place a special emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator role)

• Fluent / Proficient in speaking Spanish encouraged
• Additional adult supervision can be provided by a parent, guardian, sibling, teacher, youth club coordinator or other adult.