Director of Care Delivery (CHW & Patient Navigation)

Human Health Project (HHP) is a holistic health literacy charity. Our mission is to improve the health of the underserved and vulnerable through holistic information, education and advocacy. Our objective is to empower people to manage their own health with improved outcomes and no medical errors. For more information, please visit our website including viewing our "Shared Patient Information" program page which includes 50 pages of reports on both our Migraine and Lupus and feedback received from people who reviewed the reports in the section, "What Our Members are Saying" - https://tinyurl.com/4c5y3mfa and our "Healthcare Access Program" which includes short video courses in our Learning Academy - https://tinyurl.com/4xwdz5wh , Patient Advocacy Workshops in Los Angeles, - https://tinyurl.com/mryave5x and in Northern Ireland - https://tinyurl.com/nhj6kp7p and our Online Peer to Peer Events - https://tinyurl.com/5ddmxuyn

About Human Health Project (HHP)

Human Health Project is a global holistic health literacy charity building a Unified Patient Experience (UPE)—a platform and service model that helps patients navigate healthcare, improve health literacy, and access care, education, information and advocacy.

We are now launching a reimbursable care delivery model under Medi-Cal (CalAIM), Medicaid and Medicare, leveraging a trained volunteer workforce.

HHP is building a national model for Community Health Worker (CHW)-driven care delivery, focused on:

• Health literacy
• Care navigation
• Social determinants of health

The Role

We are seeking a Care Delivery & Workforce Lead to operationalize HHP’s volunteer workforce into a structured, high-quality care delivery system.

Key Responsibilities

• Design and manage CHW workflows:
  • Patient navigation
  • Medicare / Medi-Cal support
  • SDOH referrals
• Build and manage:
  • Volunteer tiers (Tier 1 / Tier 2)
  • Care delivery teams
• Develop training programs:
  • CHW readiness
  • Documentation standards
• Assign volunteers to pilot patient cohorts

Ideal Background

• CHW programs / community health
• Healthcare operations or care coordination
• Volunteer or workforce management
• Public health or social services experience

Why This Role Matters

You will directly enable:

• Patients getting care
• Volunteers becoming a real workforce
• HHP delivering reimbursable services

You are turning mission → real-world care delivery.

Time Commitment

~5–8 hours/week