Volunteer Intake Team Lead

Volunteer Intake Team Lead

Organization: LoopRoots Foundation

Location: Remote (United States)

Position Type: Volunteer

Time Commitment: 15–25 hours per week (flexible schedule)

Reports To: Executive Director

About LoopRoots Foundation

LoopRoots Foundation is a national nonprofit organization dedicated to helping individuals and families impacted by domestic violence, sexual violence, human trafficking, justice involvement, housing instability, and other life challenges. Through transportation assistance, survivor services, workforce development, housing support, and community partnerships, we connect individuals with the resources they need to move forward safely and successfully.

As our organization continues to expand, we're building a dedicated Intake Department to ensure every person who reaches out receives a timely, compassionate, and professional response.

Position Overview

We are seeking an experienced Volunteer Intake Team Lead to help build and oversee our Intake Department. This individual will supervise the intake workflow, coordinate the Intake Specialists, ensure timely follow-up on new inquiries, and help develop efficient processes as our programs continue to grow nationally.

This is an excellent opportunity for someone who enjoys leadership, operations, nonprofit administration, or client services and wants to make a meaningful impact while helping build an essential department from the ground up.

Responsibilities

• Lead the daily operations of the Intake Department.
• Monitor the shared Intake mailbox during scheduled volunteer hours.
• Assign new intake requests to Intake Specialists.
• Ensure inquiries receive timely responses.
• Review website intake submissions and email requests.
• Ensure client records are accurately entered and maintained within Zoho CRM.
• Track intake progress and follow-up activities.
• Escalate urgent situations to the appropriate leadership team member.
• Assist in developing intake procedures, templates, and workflows.
• Participate in leadership meetings and help onboard new intake volunteers.
• Maintain confidentiality and professionalism when handling sensitive information.

Qualifications

• Previous leadership, supervisory, or team coordination experience preferred.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Comfortable learning cloud-based software, including Zoho CRM.
• Ability to manage multiple priorities while maintaining attention to detail.
• Professional, compassionate, and service-oriented communication style.
• Previous nonprofit, customer service, administrative, healthcare, or case management experience is a plus.

Growth Opportunity

As LoopRoots Foundation continues to expand, this volunteer position may have the opportunity to transition into a paid leadership role based on organizational needs, available funding, performance, and ongoing commitment. While a paid position is not guaranteed, we are committed to recognizing dedicated volunteers and creating pathways for long-term growth within the organization.