IT Manager

About us

International Transformation Foundation USA (ITF-USA) is a U.S.-based nonprofit dedicated to expanding access to reliable, affordable clean water in communities across Africa while empowering young people through leadership and cross-cultural service. ITF-USA engages young Americans in fundraising, project planning, implementation support, and monitoring alongside local ITF teams and communities. Through this community-led approach, our programs combine clean water access, youth empowerment, and global learning to create sustainable impact and develop engaged global citizens.

About the opportunity

As the IT Manager, you will oversee ITF-USA’s technology systems and digital infrastructure, ensuring staff and volunteers have secure, reliable, and efficient tools to support their work. Working under the Administration & Finance Director, you will manage organizational platforms, user access, data security, technical support, and system improvements while identifying opportunities to automate and streamline operations. This role provides hands-on experience in nonprofit IT management, systems administration, cybersecurity, and digital transformation. Please note that this is a remote volunteer position.

What you’ll be doing

• Manage ITF-USA’s technology systems, organizational accounts, software platforms, and user permissions.
• Coordinate technology onboarding and offboarding, ensuring staff and volunteers receive appropriate access and accounts are securely deactivated upon departure.
• Administer and support platforms such as Google Workspace, Monday.com, Airtable, Salesforce, Wix, and other organizational systems.
• Maintain data security, account permissions, backups, and technology governance practices.
• Provide technical support and troubleshooting for staff and volunteers across a remote working environment.
• Identify and implement system integrations, workflow automations, and technology improvements to increase organizational efficiency.
• Support software implementation, platform upgrades, database management, and other IT projects.
• Develop IT procedures, documentation, and training resources and provide guidance to staff on organizational technology.
• Monitor IT needs, security risks, software capacity, and emerging technology needs and recommend improvements to leadership.

Eligibility

• Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience in IT management, systems administration, or technical support.
• Knowledge of cloud platforms, cybersecurity, systems automation, database management, and data protection.
• Experience managing IT projects, software implementation, system upgrades, and digital tools.
• Strong troubleshooting, problem-solving, and technical support skills.
• Strong communication skills and ability to support and train non-technical staff and volunteers.
• Ability to identify technology needs and align IT systems with organizational goals.
• Minimum availability of 10 hours per week for at least six months.