Volunteer Role: Welcome Volunteer – Ambulatory Cardiac Same Day Unit

Duties and Responsibilities

• Greet patients and families arriving for invasive cardiology procedures with a friendly, professional demeanor.
• Assist with waiting room check in and appropriate waiting location.
• Communicate with ACU colleagues regarding room availability and delays and update patients and families.
• Provide directions to waiting areas, restrooms, cafeteria, and other hospital locations.
• Communicate with nursing or clerical staff if a patient or family has questions or needs assistance beyond the volunteer’s role.
• Ensure families understand where to wait during surgery and where they’ll receive updates.
• Assist with coordination of communication from providers post procedure, paging families and escorting them to and from heart cath lab.
• Retrieve water, juice, or toast for patients upon staff request.
• Assist with discharge by escorting or wheeling patients to the Beford Circle for pickup.
• Assist with compiling admission packets.
• Provide light comfort measures (e.g., water, blankets, magazines) when appropriate.
• Maintain confidentiality of all patient information in compliance with HIPAA standards.