Patient Liaison Volunteer for Indian Creek University of Kansas Health System Campus

Patient Liaison Volunteers at our Indian Creek Campus assist with the following tasks:

1. Greet patients, families and visitors who come to the lab.
2. Assist or direct patients, families and visitors who need help or directions to areas they are trying to get to. This may entail escorting patients from one building to another.
3. Provide a warm and welcoming environment for all who enter the lab.
4. As needed, answer incoming phone calls about patients/families that are coming to the lab and relay that to the appropriate staff.
5. Assist with escorting patients to assigned rooms.
6. Restock and turn over rooms after a patient leaves in preparation for the next patient.
7. Put together collections kits and help restock bathrooms.
8. As directed by staff, provide comfort items to patients such as water, a blanket, etc.
9. Help wipe down chairs and countertops in lobby areas.
10. In cases of emergency, stay out of the way and assist with helping visitors stay clear of the staff.
11. Refer any patient or other complaints to a staff person.
12. Contact security if there is ever a situation that is uncomfortable, questionable, or hostile.