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Published 11/6/25 10:27AM

Virtual Recovery Client Care Program Service Associate- Multiple Locations in Northern Ohio

American Red Cross Northern Ohio
Remote, Volunteer must be in United States
I Want to Help

    • Details

    Start Date:
    February 11, 2026
    End Date:
    August 11, 2026
    Available Times:
    Weekdays (daytime, evenings), Weekends (daytime, evenings)
    Time Commitment:
    A few hours per month
    Commitment Details:
    1-5 hours Monthly, Weekly
    Recurrence:
    Recurring
    Volunteers Needed:
    500
    Cause Areas:
    Civic Engagement, Disaster Relief, Human Rights & Civil Liberties, Hunger, Food Security
    Benefits:
    Training Provided
    Good For:
    Public Groups, Age 55+, International Volunteers, Private Corporate Groups
    Participation Requirements:
    Background Check, Attend Orientation
    Age Requirement:
    18+
    Wheelchair Accessible

    Description

    Virtual Recovery Client Care Program Service Associate- Multiple Locations in Northern Ohio

    This position supports the Regional Disaster Cycle Services department. The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources. The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).

    • Conduct Intake by interviewing the client and opening a case in RC Care
    • Provide Financial Assistance to qualified clients.
    • Conduct Follow-up and Recovery Planning Services
    • Provide Internal Referrals
    • Provide Community Referrals
    • Assist with problem-solving and advocacy on request
    • Use RC Care to document services according to the Client Care Program Standards and Procedures
    • Services may be provided in person or virtually.
    • Complete the required virtual self-paced training (9 hours of training total)

    Location

    Remote
    Volunteer must be in United States
    Associated Location
    Findlay, OH 45840, USA

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