National Domestic Violence Hotline

The National Domestic Violence Hotline is the only national toll-free resource of its kind serving domestic violence survivors, friends, family, co-workers, and abusers. This year, over 250,000 people will call 1-800-799-SAFE (7233). At least 150,000 will be making their first call for help. For many, it will be a life-saving call not only for them, but also for their children.

The Hotline is the vital link to safety, answering calls personally, helping people see options for next steps and connecting them to immediate sources of help. For all, it will be the beginning of their journey to freedom, self-sufficiency and a new life. A unique feature of the Hotline is that a caller can make one phone call and be connected anywhere in the nation and stay on the line until a safe haven is found. The Hotline utilizes a Language Line with access to serve callers in over 170 languages. Since the Hotline's creation in 1996, nearly 2.5 million people have been helped.

Vision

We envision a world where all relationships are positive, healthy, and free from violence.

Mission Statement

We answer the call to support and shift power back to those affected by relationship abuse.

Values

• Integrity: We conduct every aspect of our work to the highest ethical standards and hold ourselves accountable to them. We value transparency and staunchly safeguard the confidentiality of the people we serve.
• Thought Leadership: We are committed to learning constantly, developing innovative practices, and evolving strategies as necessary to achieve our mission and vision.
• Excellence: We value performance and results. We always aspire to do our best and to embrace the challenge of exceeding expectations.
• Collaboration: We work as a team within the organization and with a wide range of partners outside of it in the belief that only through these partnerships will we achieve the broadest impact.
• Social Justice: We value diverse perspectives and strive to incorporate an anti-oppression lens in all aspects of our work.
• Caring: We conduct our work with compassion and in the spirit of inclusion, and we meet all individuals with respect and without judgment.
• Survivor-Centered: Our work begins and ends with the interests of survivors of relationship abuse in mind.