Technology Coordinator Intern

About Faith In Action

Faith in Action is the largest faith-based grassroots organizing network in the United States. For more than 50 years, we have brought people of faith together to advance racial and economic justice. Our mission is to build power, transform people, institutions, and communities through the development of powerful, self-interested, confident, competent, and collaborative leaders who express and act on their faith and values in public life.

Our network includes 60+ local organizations and 1,200+ congregations across the country, empowering communities to influence the public and corporate decisions that shape their lives.

Faith in Action has a strong record of winning meaningful policy change at the local, state, and federal levels—from expanding access to health care and strengthening public education to protecting homeowners and advancing good, dignified jobs. By connecting people-powered organizing in communities across 18 states with coordinated national advocacy, we work to advance citizenship, dismantle mass incarceration, and promote equity for all.

General Job Description

The Technology Coordinator Intern provides hands-on support for staff systems, hardware, software, and basic data tools, with a focus on reliable execution and skill development. This four-month internship is designed as a pipeline to a long-term technology role, with planned transition to part-time and potential full-time employment within a year based on performance and organizational needs.

Duties & Responsibilities

End-User Technology Support

• Provide first-level support for staff technology issues.
• Assist with setup, configuration, and troubleshooting of laptops, phones, and peripherals.
• Support Google Workspace, Slack, Dropbox, VPN access, and password tools.
• Document issues, resolutions, and standard procedures.

Hardware & Inventory

• Track and maintain inventory of staff and program equipment.
• Assist with device procurement, deployment, and returns.
• Prepare equipment for staff, federations, and partners.
• Maintain accurate inventory records.

Systems & Operations Support

• Assist with basic system administration under supervision.
• Support data hygiene tasks in platforms such as Salesforce and form tools.
• Maintain documentation for access, permissions, and workflows.
• Assist with vendor coordination and ticket follow-up.

Network & Federation Support

• Support technology assistance efforts for federations and partners.
• Prepare equipment shipments and related documentation.
• Assist with training logistics and resource preparation.

Security & Preparedness

• Follow organizational cybersecurity practices.
• Assist with onboarding and offboarding checklists.
• Support basic access and device compliance reviews.

Projects & Learning

• Support short-term technology projects as assigned.
• Participate in internal training on systems, security, and data.
• Build foundational skills in nonprofit and civic engagement technology.

EDUCATION & TRAINING

Required Skills & Qualifications

• Current enrollment in or recent completion of coursework in Information Technology, Computer Science, Information Systems, or a related field (or 1 year of equivalent hands-on experience)
• Basic familiarity and understanding of Windows and macOS.
• Basic understanding of end-user technology support concepts (troubleshooting, setup, user assistance)
• Familiarity with Google Workspace (Gmail, Drive, Docs, Calendar); exposure to Slack and file-sharing tools a plus
• Comfort supporting or learning common workplace tools such as VPNs, password managers, and collaboration platforms
• Ability to follow documented processes for device setup, access requests, and inventory tracking.
• Basic understanding of hardware (laptops, phones, peripherals) and willingness to learn device configuration and maintenance.
• Strong attention to detail and ability to document issues, resolutions, and procedures clearly.
• Clear, professional communication skills when assisting staff, federations, or partners.
• Ability to explain technical concepts in a patient, accessible, and service-oriented manner.
• Strong organization and follow-through.
• Strong organizational skills and consistent follow-through, with the ability to manage multiple tasks, track details accurately, and meet deadlines.
• Demonstrated ability to handle sensitive and confidential information with discretion, sound judgment, and respect for data privacy and security protocols.
• Commitment and alignment with Faith in Action’s mission, values, and principles of equity, diversity, and inclusion.

Preferred Qualifications

• Prior internship, campus tech support role, volunteer experience, or customer support experience preferred but not required.
• Coursework or experience in IT, information systems, or related fields.
• Exposure to Salesforce or databases.
• Experience providing peer technology support.
• Interest in nonprofit or civic engagement work.

Core Expectations

• Reliability and responsiveness.
• Accurate documentation.
• Adherence to security and privacy standards.
• Professional communication with non-technical users