Nonprofit
Bilingual Member Services Coordinator - Pike Market Senior Center & Food Bank
Details
Description
About Us
Located in the heart of historic Pike Place Market, Pike Market Senior Center & Food Bank has served our Seattle neighbors since 1978. We're looking for a Bilingual Member Services Coordinator to be the welcoming, steady presence our senior members count on every day.
What you'll do: This role is the primary point of contact for members in both English and Spanish — providing information, offering interpretation, connecting people with resources, and calmly de-escalating conflict when it arises. You'll help lead activity programming (in both languages), support members navigating social services, and keep accurate records in Salesforce.
What we're looking for:
- Bilingual in English and Spanish (spoken and written), with interpretation ability
- Several years of experience in social services, healthcare, hospitality, or customer service, ideally with people experiencing homelessness and/or mental illness
- A calm, steady presence with real-world conflict resolution skills
- Comfort with computers/data entry (Salesforce or similar)
- Associate's degree in a related field, or equivalent life/work experience in social services
Schedule: Thursday–Monday, 35 hrs/week (includes both Saturday and Sunday — non-negotiable)
Pike Market Senior Center & Food Bank is an equal opportunity employer and a Fair Chance employer — we do not conduct criminal background checks until after a conditional offer of employment.
Benefits
Benefits include:
- Group Insurance: Medical/dental/vision
- Employee Assistance Program
- Vacation: Earn up to 16 days during year 1; 18 days year 2; 20 days year 3 and beyond
- Holidays: Full-time staff receive 10 paid holidays/year
- Personal Days: Full-time staff receive 2 paid personal days/year
- Sick Leave: Accrue 1.6 hours of sick leave per 35 hours worked (our full-time hours) which equates to 12 seven-hour workdays/year
- Transportation Benefits: Agency-paid ORCA card for use on bus, ferry, monorail, Link Light Rail, Sounder Train, Water Taxi/Foot Ferry, Bus Rapid Transit, and Streetcar, and On Demand
- Training: Monthly staff training days and educational training opportunities
Level of Language Proficiency
Bilingual in English and Spanish (written and spoken), including interpretation skills.
Location
Suite 200
How to Apply
Please include a brief cover letter in addition to your resume and application to let us know a little about you and why you're interested in this role.
