Career Coach and Program Coordinator

CAREER COACH AND PROGRAM COORDINATOR

FLSA Classification

Non-Exempt

Salary Grade/Level/Family/Range

Part-Time / $30.00/hour / 20 hours per week

Reports To

Associate Director of Workforce Partnerships

Direct Reports

None

Department

Work Readiness

Location

Philadelphia, PA / Hybrid

Contract Duration

12-month contract; possibility of extension

Effective Date

May 1, 2026

ABOUT THE WELCOMING CENTER

The Welcoming Center (TWC) is a Philadelphia-based nonprofit dedicated to immigrant integration and economic mobility. For more than 20 years, TWC has partnered with immigrants and refugees to build the skills, networks, and pathways they need to thrive — professionally, economically, and civically. We envision a stronger, more vibrant nation, enriched by the contributions of immigrants. Through a suite of workforce development, adult education, and leadership programs, TWC serves individuals at every stage of their journey, from contextualized English language instruction to advanced career pathways in high-demand industries.

TWC's programs are grounded in a whole-person approach that connects participants to meaningful employment, community, and opportunity. Joining TWC means becoming part of a collaborative, mission-driven team committed to building a more equitable and inclusive Pennsylvania.

Work Readiness: The Work Readiness team supports immigrants and refugees in building career pathways, professional networks, and job search skills through sector-based partnerships with employers in high-demand industries.

JOB DESCRIPTION

Position Overview

The Career Coach and Program Coordinator will support the launch of a pilot initiative: the Career Pathways for Manufacturing program, a collaboration between The Welcoming Center and Drexel's Manufacturing Career Accelerator Program (MCAP).

This program prepares immigrants for manufacturing careers through a combination of work readiness training, industry credentialing, contextualized English instruction, and direct employer connections.

This role combines classroom instruction, participant coaching, job placement support, program coordination, and administrative responsibilities. The Career Coach is primarily responsible for delivering participant-centered services from orientation through job placement.

Essential Functions

As part of a team that includes an Associate Director of Workforce Partnership, a Career Curriculum Designer, a Student Support Coordinator, Drexel University's Assistant Director of Business Development and Workforce Initiatives, and Drexel University's Career Specialist:

• Teach six weeks of classroom instruction focused on workplace readiness, workplace culture, communication, professional identity, resume development, interview preparation, and light contextualized English for multilingual adult learners.
• Provide one-on-one participant coaching throughout the program, including individualized support related to career exploration, goal setting, job readiness, application completion, and employment planning.
• Support participants with resumes, cover letters, mock interviews, networking, interview follow-up, and other job placement activities.
• Coordinate closely with Drexel's instructor, employer engagement staff, and TWC employer partners to align instruction, participant support, and employment opportunities.
• Lead participant outreach, recruitment, scheduling, cohort communication, and day-to-day program logistics.
• Support employer-facing follow-up related to interviews, job placements, and participant readiness as needed.
• Track participant progress and document coaching, referrals, and placement activity in Salesforce and other shared systems as needed.
• Perform other related duties as assigned.

Qualifications

This role is ideal for a relationship-centered workforce professional who can teach, coach, coordinate, and support job placement while working closely with multiple partners.

Required Competencies

• Minimum of 2 years of experience in workforce development, adult education, coaching, case management, or related field.
• Experience working with English language learners, immigrant communities, or other multilingual adult learner populations.
• Strong facilitation, coaching, and relationship-building skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple participants and program tasks at once.
• Ability to work collaboratively with internal staff, instructional partners, and employer partners.
• Proficiency in Microsoft Office Suite, Salesforce, and other shared digital tools.
• Commitment to equity-centered, participant-driven service and culturally responsive practice.

Preferred Competencies

• Experience supporting participants in manufacturing or other technical career pathways.
• Lived experience within immigrant, refugee, and/or communities of color.

Work Environment

• Hybrid work arrangement aligned with TWC's hybrid work policy.
• Typical schedule is Monday through Thursday, approximately 9:30 AM–2:30 PM.
• Six weeks of in-person classroom instruction (Monday–Thursday, 10:00 AM–2:00 PM) required over the course of the contract.
• Occasional employer site visits and travel within the Philadelphia region are required.
• Routinely uses standard office equipment such as computers and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the ADA and the Pennsylvania Human Relations Act (PHRA).

• Prolonged periods of sitting at a desk and working on a computer.
• Standing for extended periods and traveling to employer sites, partner offices, and community locations as needed.
• Bending, stooping, or kneeling as required for event setup or onsite activities.
• Must be able to lift 5–10 pounds occasionally.

Equal Employment Opportunity Statement

The Welcoming Center is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. We strongly encourage applications from individuals with lived experience as immigrants or refugees.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

FEATURED BENEFITS: PART-TIME EMPLOYEES

Part-time employees are eligible for benefits in accordance with TWC policy. Please inquire for details.

• Paid vacation
• Sick leave
• Paid holidays
• Commuter benefit program

HOW TO APPLY

To apply, please send your resume and cover letter to jobs@welcomingcenter.org with the subject line: “Career Coach and Program Coordinator.” Applications will be reviewed on a rolling basis. No phone calls please.