Peninsula Program Manager - Coastside

POSITION SUMMARY: The Peninsula (Coastside) Program Manager is responsible for leading Renaissance’s Coastside programs, Business Resource Center operations, community partnerships, and client services. This includes implementing and improving upon program processes, evaluating the delivery of services to small businesses, engaging with community partners, reporting on work completed to grant funders, and ensures that program goals are met. This position involves both office and field work, public speaking, and some travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Program and Business Resource Center Management: Lead the planning, development, implementation, and evaluation of program delivery for small businesses and entrepreneurs within the assigned service area. Ensure the Business Resource Center is adequately staffed during core operating hours to welcome new and existing clients, potential clients, community members, leaders, and funders.
• Strategic Development: Build on initial program planning, mapping out priorities, needs, and long-term goals for the Business Resource Center, ensuring the execution of annual performance objectives for the service region. Develop programming and events that address the needs of the business communities within the mission of the Renaissance Entrepreneurship Center.

● Community Engagement: Cultivate and maintain key relationships with partners and stakeholders in business, community, and government sectors. Engage in outreach and

relationship-building activities during business hours and regularly during evenings and weekends to develop mutual client referral partnerships and networks.

● Talent and Resource Coordination: Oversee the recruitment, training, management, and evaluation of consultants and volunteers who deliver client services; ensure client satisfaction and adherence to quality program standards.

● Monitor Program and Budget Progress: Responsible for overseeing both program and budget progress within the assigned service region. This includes assisting with grant billing and ensuring deliverables are met, reviewing invoice payments, and maintaining meticulous records to support financial accountability.

● Reporting and Compliance: Prepare quarterly progress reports for internal and external review, ensuring transparent communication of both financial and programmatic achievements relative to grant expectations.

● Manage assigned staff: This includes conducting regular performance evaluations with direct reports, providing coaching and support, communicating job expectations,

planning, monitoring, and providing regular feedback on job performance,

recommending compensation actions, and following policies and procedures.

● Collaboration on Regional Special Projects: Actively collaborate on regional special projects. This role involves offering input and strategically deploying and managing

team resources and expertise to contribute effectively to these projects.

● Grant Management Support: Assist the Program Director with grant management and proposal development as needed, ensuring alignment with the Renaissance Entrepreneurship Center's strategic objectives and compliance with funder

requirements.

QUALIFICATIONS:

Passion for entrepreneurship and economic development, particularly within and for socioeconomically diverse communities.

• Professional Experience: At least 5-10 years in small business ownership, economic development, or senior management within diverse communities. Proven track record in nonprofit or government program management.

● Leadership Skills: Strong leadership abilities with experience managing staff and volunteers. Effective in building and maintaining relationships with a variety of

stakeholders, including elected officials, community leaders, and partners.

● Cultural Competence: Deep understanding of and ability to connect with the diverse populations within the service region. Bilingual competency in Spanish is highly

preferred.

● Strategic Planning: Demonstrated ability to plan, develop, and oversee programs and services. Able to map out priorities, set performance objectives, and achieve organizational goals.

● Communication: Excellent interpersonal and communication skills, capable of conveying a compelling vision and engaging a variety of audiences.

● Technical Proficiency: Skilled in using modern technology and software for program management, including CRM systems and government reporting platforms. Familiarity with the Google Suite and Microsoft Office Suite.

● Budget Management: Experienced in managing budgets and financial resources effectively. Understanding of government grant reporting requirements and capable of ensuring financial compliance and grant budget management.

● Adaptability and Initiative: Self-starter with the ability to take initiative and perform a variety of assignments independently. Comfortable working in a dynamic, fast-paced environment. Capable of handling multiple priorities simultaneously and navigating complex situations.

● Travel and Outreach: Ability to travel throughout the assigned service region to conduct client outreach, program marketing, build partnerships with fellow organizations, and meet with clients at their places of business.

● Collaboration and Teamwork: Highly collaborative team player, actively seeking input from others and supporting teammates in achieving program goals.

● Problem-Solving: Skilled in navigating ambiguity and problem-solving for results.

● Personal Development: Displays high levels of self-awareness, motivation, and commitment to continuous learning.

● Education: Bachelor’s degree or an equivalent combination of education and

experience.

WORK ENVIRONMENT:

The Program Manager's schedule includes regular evening and weekend hours to support programs, client services, and community events. The program's team typically works in the

office at least three days per week and makes on-site visits to client businesses or partner locations on other days as needed.

Evening and weekend work is a regular part of this position. Specific scheduling will be coordinated with the Program Director based on program and community needs.

SALARY AND BENEFITS: Competitive annual salary range of $90,000 - $110,000, based on experience and qualifications. Generous benefits package includes medical, dental, vision, 401K, paid time-off, holidays, and a wonderful team of colleagues and clients.

APPLICATION PROCESS: Please send a cover letter and resume to jobs@rencenter.org. Please note “Peninsula Program Manager” as the subject line of your email. No telephone calls or personal inquiries, please.

Generous benefits package includes medical, dental, vision, 401K, paid time-off, holidays, and a wonderful team of colleagues and clients.

Professional English (spoken, written) required and bilingual competency in Spanish preferred.