Match Support Specialist

JOB TITLE: Match Support Specialist – Community Based Team

LOCATION: 12600 SE 38th St., Bellevue, WA 98006

DEPARTMENT: Programs – Community Based

REPORTS TO: Match Support Program Manager

FLSA STATUS: Non-Exempt, Full-time

PAY RANGE: $50,000 - $52,000 annually, paid as an hourly wage DOE.

We understand that many cultural and historical factors can inhibit candidates from negotiating a salary offer. Therefore, we have worked to ensure an equitable approach to compensation across the organization; using our salary ranges and compensation philosophy to ensure transparency in earning potential as well as placement on the range. The salary range may be inclusive of several career levels and will be narrowed during the interview process based on a number of factors, including the candidate's experience, skills and qualifications.

Happy, healthy staff are essential to our success. Therefore, our staff enjoy benefits that contribute directly to their professional and personal well-being. This full-time, non-exempt, position is eligible for the following:

Comprehensive well-being programs which include:

• • 100% employer-paid medical, life and AD&D and LTD insurance benefits
  • Flexible Spending Accounts
  • Employee Assistance Programs
  • 401k with 3.0% match of annual salary
  • Professional development opportunities
  • 9 Business Holidays a year
  • Vacation, Sick, and Personal Holiday paid time off
  • Washington Paid Family and Medical Leave

Hybrid Work Schedule: 2 days onsite and 3 days remote, with monthly all staff meetings requiring onsite attendance

UNION: This position is represented by International Association of Machinists and Aerospace Workers (IAM) District 751.

LAST REVIEWED: March 2026

OUR VALUES: Trusted and Transparent | Respect and Dignity | Relationship Building | Inclusivity and Belonging | Rise to Meet Youth

OUR MISSION: To create and support 1:1 mentoring relationship that ignites the power and promise of youth.

We are building a future where every young person—no matter their starting point—is future ready, equipped with the resilience, mentors, skills, and opportunities to thrive. At Big Brothers Big Sisters of Puget Sound (BBBSPS), we believe all youth—and our team members—deserve the opportunity to reach their full potential. For almost 70 years, we’ve served the Puget Sound region as part of the nation’s largest donor- and volunteer-supported mentoring network, and we’re seeking dynamic individuals to help expand our impact.

Every team member at Big Brothers Big Sisters of Puget Sound plays a meaningful role in advancing our mission, as reflected in this position. The essential functions of this role include, but are not limited to, the following:

JOB SUMMARY:

Big Brothers Big Sisters of Puget Sound is looking for a Match Support Specialist who will thrive in an environment that is dedicated to serving more youth through high quality one-to-one mentoring. The match support specialist will positively impact our community through supporting volunteers, parents and youth in our Community Based program. The match support specialist is responsible for maintaining contact with matched pairs to ensure a successful and viable mentoring relationship. This role supports our organizational goal of helping all youth reach their inherent potential, especially youth who are disproportionally impacted by systematic barriers. Evening hours are required with some weekend hours required for events and activities. People from diverse communities are encouraged to apply.

ESSENTIAL RESPONSIBILITIES:

• • Manages and supports a caseload throughout the full match lifecycle, maintaining comprehensive and professional documentation to ensure accountability, effectiveness, and efficiency.
  • Initiates and contributes to ongoing enhancements of agency practices.
  • Assists in adapting and delivering training for volunteers.
  • Promotes and maintains cooperative working relationships with community organizations.
  • Conducts scheduled in-person, telephone, and electronic contacts to ensure youth protection, match relationship development, positive youth outcomes, and customer satisfaction; identifies and addresses potential concerns or barriers as early as possible.
  • Assesses individual training, information, and support needs for each match participant to ensure a positive youth development experience for the child and a successful, satisfying experience for the volunteer.
  • Demonstrates strong proficiency in applying youth protection and risk management practices, including agency policies and procedures, across all aspects of the role.
  • Conducts exit interviews with all parties at match closure; assesses reasons for closure and evaluates re-match or re-engagement potential, including in cases of premature or unexpected closure.
  • Establishes, monitors, and meets goals related to youth outcomes, quality measures, service expansion, support contact compliance, and customer satisfaction.
  • Coordinates with other departments to identify partnership opportunities, promote agency events, and support cross-functional efforts as needed.
  • Plans and delivers targeted programming to support optimal youth outcomes. Examples of such work could include working with youth experiencing foster care, career exploration or working with youth from specific marginalized communities.
  • Provides input and recommendations for improvements in programming, workflow, and policy.
  • Plans and supports match activities and events.
  • Evaluates and reports on program data related to match support activities and outcomes.
  • Utilizes MatchForce and other data systems to ensure a high level of compliance with agency standards, impact goals, and quality measures.
  • Cross-trains across departments to provide support as needed, ensuring continuity of services and maintaining program quality during high-volume or transition periods.
  • Performs other duties as assigned.

REQUIREMENTS

• • Bachelor’s degree with preference given to human services, education or similar; or Associate's Degree with 4 years of relevant experience; or 8 years of relevant work experience
  • Experience working with a range of people from diverse backgrounds.
  • Required to communicate (verbally and written) in English.
  • Available to work evenings and weekends on a consistent basis
  • Access to reliable automobile, valid driver’s license, auto insurance required
  • Understanding of child development and family dynamics
  • Understanding of issues/barriers that impact children and families from underserved populations.
  • Ability to effectively collaborate with other staff
  • Ability to collect meaningful data and draw solid conclusions
  • Proficient in Microsoft Word, Excel and Outlook
  • Ability to work independently exercising good judgment, decision-making and problem-solving skills
  • Ability to succeed in a fast-paced environment
  • Ability to work with confidential information required
  • Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone

COMPETENCIES NEEDED TO BE SUCCESSFUL WITHIN OUR ORGANIZATION: We work with each employee to generate professional development plans that reinforce skill-building and demonstration of growth in each of the following competencies.

Core Competencies

• • Accountability / Workload Management
  • Customer Service Orientation
  • Growth Mindset, Adaptability
  • Cultural Sensitivity
  • Collaboration
  • Expertise in Area of Focus

Leadership Competencies

• • Develops & Motivates Others
  • External Relationship Builder
  • Team Effectiveness
  • Emotional Intelligence
  • Organizational Growth Orientation
  • Problem-Solving
  • Initiative & Results Driven

WORK ENVIRONMENT:

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• • Routine office environment.
  • Frequent independent travel.

Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• • Work environment: The noise level in the work environment is usually moderate.
  • Phone time: A majority of work will be spent on the phone contacting volunteers, parent/guardians, and Littles.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization. Management retains the discretion to add or to change the duties of the position at any time.

Our Commitment to Community Engagement

Strong mentoring relationships are built within strong communities. At Big Brothers Big Sisters of Puget Sound, community engagement shapes how we design programs, build partnerships, and support our staff.

We recognize that young people, families, and communities bring diverse experiences and strengths. Our responsibility is to ensure mentorship is accessible, relevant, and responsive to those we serve.

This commitment guides how we engage with families, support mentors, collaborate with community partners, and work together internally. By listening to community voices and fostering a culture of learning and accountability, we strengthen our ability to deliver meaningful, impactful mentoring experiences.

Through this approach, we aim to ensure every young person feels supported, understood, and equipped to succeed.

Americans with Disabilities Act

Big Brothers Big Sisters of Puget Sound is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. Applicants and employees who are or become disabled may perform the essential functions of the position with or without reasonable accommodation. We will work collaboratively with individuals to determine appropriate accommodations on a case-by-case basis, in accordance with applicable law.

Comprehensive well-being programs which include:

• • 100% employer-paid medical, life and AD&D and LTD insurance benefits
  • Flexible Spending Accounts
  • Employee Assistance Programs
  • 401k with 3.0% match of annual salary
  • Professional development opportunities
  • 9 Business Holidays a year
  • Vacation, Sick, and Personal Holiday paid time off
  • Washington Paid Family and Medical Leave

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