Volunteers needed to advocate for residents of nursing homes, board and care homes and assisted living facilities.

Become a Certified Ombudsman!

The Ombudsman Program is a federally mandated visiting advocacy program. Professional staff and volunteers receive and investigate complaints regarding the health, safety, welfare, and rights of older adults and people with disabilities living in long-term care facilities. It is the only long-term care advocacy program in the United States.

Our mission is to advocate for the dignity, quality of life, and quality of care for residents living in long-term care facilities.

Ombudsmen are trained professionals who are certified by the State of California. Our primary concerns are residents’ rights, dignity, and quality of life. We play an indispensable part in the well-being of people who cannot speak for themselves. Becoming a certified ombudsman requires 36 hours of free training and 10 hours of shadowing, provided by the San Francisco Ombudsman Program.

Services are always 100% free and completely confidential.

To learn more, please call (415) 751-9788 or Email: ombudsman@felton.org