Director of Family Support

Position Overview:

The Director of Family Support is responsible for overseeing SBMH’s core family-focused programs: Hero Boxes/ Sidekick Boxes, Trinity, and Survival. This role ensures that families navigating pediatric cancer receive timely, compassionate, and consistent support. The Director plays a key role in maintaining a strong, family-like connection with each patient and their loved ones while managing internal processes to keep services running efficiently.

Key Responsibilities:

• Program Oversight
  • Manage and oversee the Hero Boxes/Sidekick Boxes, Trinity, and Survival programs
  • Ensure each program is operating effectively and aligned with SBMH’s mission
  • Monitor workflow across programs to maintain organization and consistency
• Application Management
  • Ensure all incoming applications are reviewed and processed in a timely manner
  • Track application status and follow up as needed to prevent delays
  • Maintain accurate and organized records of families being supported
• Family Engagement
  • Foster meaningful, ongoing relationships with families
  • Ensure all interactions reflect SBMH’s commitment to a supportive, “family-like” environment
  • Serve as a point of guidance and care throughout each family’s journey with SBMH
• Team Coordination
  • Direct team members on when to send applications and next steps in the process
  • Provide guidance on when and how to begin assembling and delivering Hero Boxes/ Sidekick Boxes
  • Ensure team members understand timelines, expectations, and responsibilities
• Financial Assistance Coordination
  • Review applications for completeness and readiness for financial support consideration
  • Communicate with Tina when a family has provided all required information
  • Facilitate the handoff process so final approval can be reviewed and signed off

Commitment Expectations:

This role requires strong organization, communication, and follow-through. The Director of Family Support must be responsive, detail-oriented, and deeply committed to ensuring families feel supported every step of the way.

Ideal Candidate:

• Compassionate and empathetic, with a heart for serving families facing pediatric cancer
• Highly organized and able to manage multiple programs simultaneously
• Strong leadership and communication skills
• Able to manage sensitive information with discretion
• Proactive and reliable, with the ability to follow through on time-sensitive tasks