The Pet Adoption Follow Up Coordinator ensures that every animal adopted through PopFix continues to thrive in their new home. This role focuses on post-adoption communication, support, and relationship building with adopters to promote long-term placement success and animal well-being.
Primary Responsibilities
• Conduct scheduled follow-up check-ins with adopters via phone, text, or email
• Track follow-up timelines and document notes in the PopFix system
• Provide guidance on basic training, behavior, adjustment periods, and routine care
• Identify early signs of adoption challenges and coordinate support resources
• Communicate concerns to leadership when intervention may be needed
• Maintain positive, compassionate relationships with adopters
• Encourage photo updates and testimonials for social media and impact reporting
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