The Trains at NorthPark 2026!

To register for this volunteer opportunity, please visit the volunteer signup page here: https://vhub.at/tnpv26

All volunteers must register on the official website, walk-in volunteers will be denied. All volunteers must complete their volunteer during online registration.

Disclaimers:

• we do not cover court appointed service hours
• those ages 12-14 must be accompanied by a guardian
• all minors 12-18 yrs must bring their printed and signed waiver to their volunteer shift in order to be eligible to volunteer.

Detailed Description

Volunteers are a vital part of the Trains at NorthPark- ensuring each shopper who enter the exhibit is entranced in the holiday magic and supports our meaningful cause!

Volunteer Tasks:

Ticket window (2 people max) – sit and sell tickets to people who don’t have one yet.

Merchandise table (2 people max) – sit/stand and sell the merchandise to people as they’re leaving the exhibit, answer scavenger hunt questions.

Gate Monitor/Ticket Taker (2 people max)– sits/stand at the gate and takes tickets both from people who just bought them at the ticket window AND people who came with tickets they bought ahead of time. 2nd ticket window – sell tickets to people who don’t have one yet.

Door greeter (2 people max) – welcomes people coming from the main mall hallway into our exhibit, communicates no food or drinks and answers FAQ about the exhibit. Roamer – Help with the Scavenger Hunt, talk to guests, make sure kids aren’t touching the trains, monitors for food and drink which isn’t allowed, etc. Farewell greeter – thanks guests for coming to the exhibit

Volunteer roles will be assigned by exhibit staff at the start of volunteer shifts- for those not comfortable with technology or handling money, please communicate this with exhibit managers.

Trains at NorthPark Volunteer Information (MUST READ!)

• Volunteers should arrive INSIDE THE EXHIBIT at the start of the shift. Please arrive at NorthPark Mall in enough time to allow at least 30 minutes for parking and walking to the exhibit as this is often problematic around the holidays.
• Dress code: No open toed shoes, no shorts, tank tops, short athletic skirt or shorts, or cropped shirts. Holiday attire encouraged. Volunteers wearing inappropriate attire may be asked to forego their shift.
• Please refrain from using your cell phone, reading, or completing other tasks such as homework or emails while volunteering. YOU are the face of RMHD during your shift, we want to provide a welcoming and friendly atmosphere to the exhibit customers!
• All volunteers must be 15 years old or older to volunteer WITHOUT a parent and at least 12 years old to volunteer WITH a parent present.
• Please plan to stay the duration of your scheduled shift, even if the next shift’s volunteers arrive while you are still there. This allows time for the manager to train the incoming shift before you leave.

Should you need to cancel or reschedule your shift, its critical you email jfinan@rmhdallas.org as soon as possible to ensure there is adequate volunteer coverage for each shift.

Disclaimer: Individual volunteers or groups who consistently no-show or cancel last minute will not be allowed to volunteer for future shifts.